John's Journal

About Me

I'm a Senior Business Intelligence Analyst with 6+ years of experience turning data into actionable insights. I specialize in building analytics systems that help teams make confident, data-informed decisions.

My work spans the full analytics lifecycle(from defining metrics and designing data models to building dashboards and running experiments). I thrive at the intersection of technical execution, strategic thinking and communicating complex concepts toa non technocal audience.

What drives me is seeing the real-world impact of good analytics: a product team launching a feature based on clear user insights, a marketing team optimizing spend with confidence, or an operations team catching issues before they escalate.

What I'm Strong At

Analytics Leadership

KPI Design & Measurement

Data Modeling (Snowflake, SQL)

Dashboard Development

A/B Testing & Experimentation

Stakeholder Alignment

ETL/ELT Pipelines

Process Automation

Experience

2023 - Present

Senior Business Intelligence Analyst

Absorb Software

Partnering with Customer Success, Account Management, and Sales teams to deliver client-facing analytics for enterprise customers with ARR exceeding $5M. Provide on-demand analysis, dashboards, and insights used in renewals, contract extensions, and executive decision-making. Regularly lead analytics walkthroughs on client calls, support sales demos, and mentor junior analysts on stakeholder communication and analytical best practices.

2022 - 2023

Business Intelligence Analyst II

Absorb Software

Expanded ownership across analytics initiatives supporting customer success and product teams. Built and maintained SQL-based reporting models and dashboards to surface LMS usage, adoption, and engagement trends. Played a key role in standardizing reporting used across customer accounts and internal teams.

2021 - 2022

Business Intelligence Analyst

Absorb Software

Supported internal stakeholders with operational and customer analytics, delivering reliable reporting and ad-hoc analysis. Focused on building strong SQL foundations, improving data quality, and translating business questions into clear analytical outputs.

2019 - 2021

RMA Loss Prevention Analyst & Data Visualization Specialist

SMART Technologies

Delivered analytics and visual reporting to support loss prevention and operational decision-making. Worked closely with business stakeholders to identify trends, surface risks, and communicate insights through clear, actionable reporting.

2018

Pricing & Promotions Analyst (Internship)

Loblaw Companies Limited

Supported pricing and promotions analysis by extracting and analyzing large-scale retail data. Contributed to weekly profitability analysis and helped inform pricing decisions across high-volume retail products.